Mobile App Terms of Service

verticalinc.ai — Mobile App Terms of Service (U.S., 2026)

Last updated: February 2026

These Terms of Service (“Terms”) govern your access to and use of the Vertical Inc..ai mobile application, any companion web portal, and related services (collectively, the “Services”) offered by Vertical Inc. (“Vertical Inc.,” “we,” “us,” or “our”). By downloading, installing, accessing, creating an account, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Key Definitions

“User” means the person or entity using the Services. If you use the Services on behalf of an entity, you represent you have authority to bind that entity.
“Content” means text, images, files, data, messages, and other materials.
“User Content” means Content you or your authorized users submit to the Services.
“Store” means Apple’s App Store and/or Google Play (as applicable).

2. Eligibility and Account Registration

You must be at least 18 years old and able to form a binding contract to use the Services.
You agree to provide accurate, current, and complete information when creating an account and to keep it updated.
You are responsible for safeguarding your credentials and for all activity that occurs under your account.
If you believe your account has been compromised, contact us promptly at [email protected].

3. License Grant and Acceptable Use

Subject to your compliance with these Terms, Vertical Inc. grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Services for your internal business purposes or personal property-management use.
You may not (and may not allow any third party to): (a) reverse engineer, decompile, or attempt to derive source code; (b) copy, modify, or create derivative works; (c) rent, lease, sell, sublicense, or transfer the Services; (d) use the Services to build or benchmark a competing product; (e) interfere with security, integrity, or performance; or (f) use the Services for unlawful, misleading, abusive, discriminatory, or fraudulent conduct.
We may suspend or terminate access for violations or suspected misuse.

4. Services Are Not Legal, Financial, or Real Estate Advice

The Services may provide workflow assistance, automation, drafting, summaries, or suggestions. These outputs are for general information and operational convenience only.
Vertical Inc. is not a law firm and does not provide legal advice. Vertical Inc. is not a licensed real estate broker, property manager, accountant, or financial adviser (unless expressly stated in writing for a specific jurisdiction and role).
You are solely responsible for compliance with all applicable laws and regulations, including landlord-tenant laws, fair housing and anti-discrimination laws, notice requirements, licensing rules, local ordinances, and recordkeeping obligations.
You should obtain independent professional advice where appropriate.

5. User Content, Permissions, and Data Rights

You retain ownership of your User Content. You grant Vertical Inc. a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and use User Content solely to provide, maintain, secure, and improve the Services, and to comply with law.
You represent and warrant that: (a) you have all rights needed to provide User Content to Vertical Inc.; (b) your User Content and your use of the Services do not violate any law or third-party rights; and (c) you have provided all required notices and obtained all required consents from tenants/residents and other individuals whose data you upload or process through the Services.
You are responsible for the accuracy and legality of your User Content, including messages sent to tenants/residents.

6. Privacy

Our Privacy Policy describes how we collect, use, and share personal information. The Privacy Policy is incorporated into these Terms by reference.
If you process personal information of tenants/residents or other individuals through the Services, you are responsible for providing any legally required notices and obtaining any legally required consents.

7. AI and Automation Features

Certain features may use automated systems, including generative AI, to produce outputs based on User Content and other inputs.
AI outputs can be incomplete or inaccurate and should be reviewed before use. You are responsible for verifying outputs and for any actions you take based on them.
You agree not to use the Services to generate or distribute unlawful, defamatory, harassing, discriminatory, or otherwise harmful content.

8. Subscriptions, In-App Purchases, Trials, and Billing

Some features require payment, including subscriptions. Subscription details, pricing, and renewal terms are shown within the Services or the applicable Store purchase flow.
Auto-renewing subscriptions renew unless canceled at least 24 hours before the end of the current period (where supported by the Store).
Your purchase is processed by the Store or our payment processor, and you agree to the Store/provider’s terms.
Refunds are handled by the Store/provider except where required by law. If you believe you were billed in error, contact us at [email protected] and we will help investigate.
We may change pricing or plans, and we will provide notice as required by law and Store rules.

9. How to Cancel a Subscription

Apple App Store: You can manage or cancel an App Store subscription in your Apple ID subscriptions settings on your device.
Google Play: You can manage or cancel a Google Play subscription in your Google Play account subscriptions settings.
If we offer a direct subscription outside the Stores, cancellation instructions will be provided in your account settings and will include an easy-to-use online cancellation method.

10. Third-Party Services and Store Terms

The Services may integrate with third-party services (for example, payment, messaging, identity, or analytics providers). Your use of third-party services is governed by their terms and privacy policies.
If you download the Services from a Store, you acknowledge and agree that:
(a) these Terms are between you and Vertical Inc. only, not Apple or Google;
(b) Apple and Google have no obligation to furnish maintenance or support for the Services;
(c) to the extent permitted by applicable law, Apple and Google are not responsible for claims relating to the Services, including product liability, consumer protection, or intellectual property claims; and
(d) Apple and Google (and their subsidiaries) are third-party beneficiaries of these Terms to the extent applicable, and upon your acceptance of these Terms, they have the right to enforce these Terms against you as a third-party beneficiary.

11. Intellectual Property

The Services, including software, code, design, trademarks, and all related intellectual property, are owned by Vertical Inc. or its licensors and are protected by U.S. and international laws.
Except for the limited license granted in these Terms, no rights are granted to you.

12. Feedback

If you provide ideas, suggestions, or feedback, you grant Vertical Inc. a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

13. Copyright and DMCA Notice

If you believe content in the Services infringes a copyright, please send a notice to our designated agent at:
Email: [email protected]
Include: (a) your contact information; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and where it appears; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, create risk to others, or if required by law.
Upon termination, your right to use the Services ceases. Sections intended to survive (including intellectual property, disclaimers, limitations of liability, dispute resolution, and indemnity) will survive.

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERTICAL INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VERTICAL INC. DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERTICAL INC. (AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERTICAL INC.’S TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNT YOU PAID TO VERTICAL INC. FOR THE SERVICES IN THAT PERIOD (OR US$100 IF YOU PAID NOTHING).
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Indemnification

You agree to defend, indemnify, and hold harmless Vertical Inc. and its affiliates from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party rights.

18. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
Except for (a) individual claims in small claims court, and (b) claims for injunctive or equitable relief regarding intellectual property or unauthorized access, you and Vertical Inc. agree to resolve disputes through binding individual arbitration.
The Federal Arbitration Act governs this section. Arbitration will be administered by a reputable arbitration provider and conducted on an individual basis. The arbitrator may award the same damages and relief as a court.
CLASS ACTION WAIVER: You and Vertical Inc. agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
OPT-OUT: You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with your name, account email, and a clear statement that you wish to opt out of arbitration.

19. Governing Law and Venue

Except where federal law applies (including the Federal Arbitration Act), these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
If a dispute is permitted to proceed in court (for example, if arbitration is opted out or does not apply), the exclusive venue will be state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction there.

20. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms in the Services and update the “Last updated” date.
If changes are material, we will provide additional notice as required by law or Store rules. Your continued use after the effective date means you accept the updated Terms.

21. Miscellaneous

Severability: If any provision is unenforceable, the remainder remains in effect.
Assignment: You may not assign these Terms without Vertical Inc.’s consent. Vertical Inc. may assign these Terms as part of a merger, acquisition, or sale of assets.
Entire Agreement: These Terms and the Privacy Policy are the entire agreement regarding the Services and supersede prior understandings.

22. Contact

Email: [email protected]